“We all know mistakes sometimes happen and can easily be solved if proper action is taken, therefore we are here to help you solve your problem.”
Our Return and Refund Policy is Simple. If you are not satisfied with your purchase, simply return it to our “warehouse/factory” and we will give you a full refund. However, this does not apply to certain items / products.
All exchange items will be delivered in the REGULAR SHIPPING time frame.
For details please view below
Standard Size Items
Return the item unused within 7 days of receiving it and you will get a full refund excluding shipping provided the item is received in good condition / not damaged.
Clearance items can only be returned and exchanged. They will not be refunded.
You must cover the cost of shipping the item
Custom Tailored / Custom Designed Items
Any Item that is Tailored made to your measurements or custom designed using our Design Your Own (DYO) customizer in NOT entitled to any refund at all.
All of our custom tailored / custom design items are made to your choice, so once the payment is made for these items, they cannot be cancelled or refunded under any circumstances.
Return the item unused, in original condition within 7 days of receiving it and you will get a full refund provided the item is received in good condition / not damaged.
Attars & Undergarments
To safeguard personal hygiene and protect against fraud / malpractice our Attars and undergarments are non-refundable once delivered.
Special Orders are special, and they are for you. A Special Order is non-refundable and non-cancellable once paid.
Delayed Order & Damaged Items
While we try to ensure all of the orders are delivered within the stipulated time frames, they are ever change in circumstances in the world that at times delay the orders. Please contact us and the circumstances around delay of each order will dictate the eligibility of a partial or full refund.
If the items received are damaged, please send us a proof / photographs of the items in couriers’ packaging conditions within 48 hours of receiving the parcel. We will replace the order as long as it has not been tampered (worn, washed, cleaned, etc.)
If your custom tailored / custom designed item was not timely delivered, it is not entitled to a refund, however we may compensate you with a partial credit voucher as a goodwill gesture.
Email us at email@example.com with Subject as “Return – Order Number” (Example: Return – 2001234)
Tell us the details of the return items.
We will approve your refund and provide you a quotation of return cost using our courier partner DHL
Choose Pickup from our DHL Account (We will Email AWB pdf to print and give to courier, The cost will be deducted from the refund amount)
Send the items via your own Shipping method. (Must be Tracked with Proof of Delivery)
Receive the Parcel and Inspect the Items
Original Shipping Fees paid with the order is NOT refundable.
Refund issued to same method of Payment within 5 business days.
Please note, it can take up to 21 working days for refund to appear in your bank or credit card statement. So, be patient and check with your bank / credit card provider once the refund is issued from our end.
Discount (Coupons / Credit Notes)
If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.
Only the original amount paid for the specific returned item minus all credit notes, shipping cost and coupon will be returned.
If any promotional items that as freebie/giveaway with the returned item, they must also be returned to receive full refund for the item.
RETURN ADDRESS FOR EACH REGION
30 Pleck Farm AVE
+44 7867 868172
525 Markham Road
M1H 3H7. Canada