Our Return and Refund Policy is Simple. If you are not satisfied with your purchase, simply return it to our “warehouse/factory” and we will give you a full refund. However, this does not apply to certain items / products.

All exchange items will be delivered in the REGULAR SHIPPING time frame.

For details please view below

1. Standard Size Items

   • Return the item unused within 7 days of receiving it and you will get a full refund excluding shipping provided the item is received in good condition / not damaged.

   • Clearance items and Overtops can only be returned and exchanged. They will not be refunded.

   • You must cover the cost of shipping the item

2. Custom Tailored / Custom Designed Items

   • Any Item that is Tailored made to your measurements or custom designed using our Design Your Own (DYO) customizer in NOT entitled to any refund at all.

   • All of our custom tailored / custom design items are made to your choice, so once the payment is made for these items, they cannot be cancelled or refunded under any circumstances.

3. Accessories

   • Return the item unused, in original condition within 7 days of receiving it and you will get a full refund provided the item is received in good condition / not damaged.

   • Attars & Undergarments

   • To safeguard personal hygiene and protect against fraud / malpractice our Attars and undergarments are non-refundable once delivered.

4. Special Orders

   • Special Orders are special, and they are for you. A Special Order is non-refundable and non-cancellable once paid.

5. Delayed Order & Damaged Items

   • While we try to ensure all of the orders are delivered within the stipulated time frames, they are ever change in circumstances in the world that at times delay the orders. Please contact us and the circumstances around delay of each order will dictate the eligibility of a partial or full refund.

   • If the items received are damaged, please send us a proof / photographs of the items in couriers’ packaging conditions within 48 hours of receiving the parcel. We will replace the order as long as it has not been tampered (worn, washed, cleaned, etc.)

   • If your custom tailored / custom designed item was not timely delivered, it is not entitled to a refund, however we may compensate you with a partial credit voucher as a goodwill gesture.